Privacy Policy

ZapGames is committed to protecting the privacy of all visitors who use our site and applications, including older users above the age of 13 (“General Users”) and younger users under the age of 13 (“Children Users”), together the “Users”. This Privacy Policy (“Policy”) is designed to provide transparency into ZapGames’ privacy practices and principles for information that we collect from Users through our web platform at https://zapgames.io, mobile applications, and other general-audience services (collectively, the “ZapGames Site”). The ZapGames Site is owned and operated by ZapGames B.V. (referred to in this Policy as “ZapGames”, “we”, “our”, or “us”). ZapGames B.V. is an entity incorporated under the laws of the Netherlands.

By using the ZapGames Site, you agree to observe and be bound by this Privacy Policy and consent to the processing, collection, use, and disclosure of your information and data in accordance with the terms of this Policy. Please do not use the ZapGames Site if you do not agree to this Privacy Policy. If you are a parent or legal guardian, by allowing your child(ren) to use the ZapGames Site, you are agreeing to the terms of this Privacy Policy on your child’s behalf.

If you have any questions concerning this Privacy Policy, please contact us at [email protected] or via our contact page at https://zapgames.io/contact-us.

1. General Information

All features on the ZapGames Site are available without the need for registration by Users. No personal data (such as email addresses or phone numbers) are requested from Users. ZapGames may collect certain electronic data (such as the User’s IP address, cookies, or device ID) for operational purposes, as described below.

When a User clicks to leave the ZapGames Site, we may inform the User that they are leaving our Site and that this Privacy Policy will no longer apply. When a User provides personal data on any third-party website or application, the processing of such data will be governed by the privacy statement applicable to that site or application. ZapGames shall not act as the Data Controller or Processor of such personal data.

2. Data Collection and Its Purposes

Our servers automatically recognize visitors’ domain names and IP addresses. The ZapGames Site may gather anonymous “traffic data” that does not personally identify you but may be helpful for improving our services or for marketing purposes.

When your computer or mobile device contacts our web servers (e.g., when you visit the ZapGames Site), our servers automatically collect usage information. This includes data about how our visitors use and navigate the Site, such as the number and frequency of visitors to each web page, the length of their stays, browser type, and referrer data (identifying the web page visited before and after our Site).

Traffic information may be shared with business partners and advertisers on an aggregate and anonymous basis. More details about information sharing are provided in section 7.

Advertisers on the ZapGames Site may receive anonymous information gathered by cookies for contextual advertising purposes, such as capping ad frequency. Further details on cookies are provided in section 5.

3. Data Retention

ZapGames may retain Users’ data for the following purposes:

• To develop new features and improve the ZapGames Site;
• To support subsequent customer service inquiries;
• To enhance the safety and security of the ZapGames Site;
• To comply with our legal obligations.

We will retain your information for as long as is reasonably necessary in relation to the purposes for which this data was collected.

4. Third-Party Games

This Privacy Policy does not apply to the processing of personal data by data controllers other than ZapGames, such as providers of third-party games available on the ZapGames Site. The relevant provider of such a third-party game is responsible for ensuring that any processing of personal data complies with applicable data protection laws.

ZapGames does not permit third-party content providers to collect personal data about Users. We monitor links in third-party games for inappropriate content, but we do not have full control over these games. If any personal data is collected by a third-party content provider, ZapGames contractually requires that such processing complies with applicable data protection laws.

5. Cookies

Like many websites and applications, the ZapGames Site uses “cookies” stored on the User’s computer. Third-party networks serving advertisements on the ZapGames Site (“Advertisers”) may also use cookies. Cookies are small text files stored on your computer’s hard drive or temporarily in memory. There are two types of cookies: “session” cookies, which are deleted when you close your browser, and “persistent” cookies, which retain information for later use (e.g., tomorrow, next week, or until they expire).

ZapGames and its Advertisers may use cookies or similar technologies to enhance and personalize your experience on the ZapGames Site, including:

• Operating and improving offerings on the ZapGames Site;
• Authenticating you when you are on the ZapGames Site;
• Remembering your preferences;
• Presenting and measuring the effectiveness of ZapGames’ offerings;
• Customizing content provided to you;
• Serving contextual advertisements and capping ad frequency.

Users can refuse cookies or delete them by adjusting their browser settings. To learn how to adjust these settings, we recommend visiting the website of your browser’s vendor. Below are general instructions for common browsers:

• Internet Explorer: Delete cookies via “Internet Options” in the “Tools” menu. Disable future cookies using the same controls.
• Google Chrome: Delete cookies via “Clear Browsing Data” in the “Tools” menu. Disable future cookies using the same controls.
• Mozilla Firefox: Delete cookies via “Clear Recent History” in the “History” menu. Disable future cookies using the same controls.

You can also set your browser to warn you each time a cookie is set or turn off such warnings. Note that disabling cookies may prevent access to certain areas or features of the ZapGames Site. For more information on managing cookies, including Flash cookies, visit your browser’s support page or Adobe’s website for Flash cookies.

If you have any questions about cookies, please contact us at [email protected].

6. Links to Third-Party Websites

The ZapGames Site may link to the following third-party websites, each with its own privacy policy:

• YouTube
• Facebook
• Instagram
• X
• TikTok

Some third-party games on the ZapGames Site may link to other third-party websites. ZapGames uses technology and manual review to monitor these links for inappropriate content but does not have full control over third-party games.

7. Sharing Information

ZapGames may share your persistent identifiers (e.g., IP address, device ID) with third parties under the following circumstances:

• Security: We may disclose information, including IP addresses, when legally required, at the request of governmental authorities, or to verify compliance with our policies and applicable laws. We may also disclose information to protect the rights, property, or safety of ZapGames, our business partners, customers, or others.
• Aggregate Information: We may share non-identifying, aggregated user statistics with third parties for purposes such as describing our services to prospective partners. Examples include the number of users who visited the ZapGames Site during a specific period or played a specific game.
• Advertising: We may share technical information (e.g., IP address, device ID) with advertising partners to serve contextual advertisements and cap ad frequency. Behavioral advertising is not used on the ZapGames Site.

8. Children Users

We recognize the importance of safeguarding children’s privacy and encourage parents to monitor their children’s online activities. The ZapGames Site uses an age-gate in certain games to comply with the Children’s Online Privacy Protection Act (COPPA). When presented with an age-gate, Users must provide their correct age. Based on this information and device settings, ZapGames does not process personal data of Children Users (under 13) for behavioral advertising.

The Children Users’ experience on the ZapGames Site:

• Does not request personal information from Children Users.
• Does not require registration.
• Displays only age-appropriate, contextual advertisements.
• Does not show behaviorally targeted ads or allow third parties to track Children Users for such purposes.

ZapGames may collect and use IP addresses and other persistent identifiers (e.g., cookies) from Children Users, but only for internal operations, such as:

• Identifying whether a User is a child or adult for data protection purposes;
• Maintaining or analyzing the functioning of the ZapGames Site;
• Performing network communications;
• Authenticating Users or personalizing content;
• Serving contextual advertising and capping ad frequency.

If you are a Child User, you should only use the ZapGames Site with the permission of a parent or legal guardian. The ZapGames Site is not targeted toward children under 13 and does not knowingly collect personal information from them.

To learn more about COPPA, refer to this guide from the kidSAFE Seal Program: https://www.kidsafeseal.com/knowaboutcoppa.html.

9. Lawful Bases for Processing Personal Data

If you are in the European Union (EU), we collect and process data only where we have legal bases under applicable EU laws, such as:

• When necessary for a legitimate interest (e.g., preventing fraud, improving the ZapGames Site, or ensuring network security), provided it does not override your privacy interests;
• When you have consented to the collection and processing for a specific purpose;
• When necessary to fulfill contractual obligations;
• When required to comply with legal obligations.

Examples of legitimate interests include:

• Network and information security (e.g., IP address, device ID);
• Customer support and fraud prevention;
• Improving our products and services (e.g., activity logs).

Where we rely on your consent, you may withdraw it at any time by contacting us at [email protected]. For more details on exercising your rights, see section 10.

10. Individual Rights

ZapGames provides choices regarding your personal data. Below are your rights and how to exercise them. We will respond to requests within a reasonable timeframe, notifying you if a response takes longer than one month due to complexity.

• Delete Your Data: You have the right to request deletion of your personal data (“right to be forgotten”). Submit a request to [email protected]. Note that residual copies may remain on our active servers or backup systems for archiving, fraud prevention, analytics, or legal obligations. We may decline deletion in specific cases, such as for legal compliance or defending legal claims.
• Restrict Processing: You may request that we limit the use of your personal data to specific purposes instead of deletion, such as if you contest data accuracy or need data retained for a legal claim.
• Data Portability: You may request copies of your data in a structured, commonly used format for transfer to other services.
• Right to Object: You may object to processing for direct marketing (an absolute right) or when based on legitimate interests, providing specific reasons related to your situation. We may continue processing if required for legal claims or compelling legitimate grounds.

If a request is unfounded or excessive, we may reject it or charge a reasonable fee, informing you of the reasons or fee details. To exercise these rights, contact us at [email protected] or https://zapgames.io/contact-us.

11. Contact Information

For questions about this Privacy Policy or to exercise your rights, please contact:

• Email: [email protected]
• Contact Page: https://zapgames.io/contact-us
• Address: Amsterdam, Noord-Holland, Netherlands